Loading...
Binding Policy
Refund Policy
Last Updated: July 31, 2026
Phase 1 deposits are non-refundable except under the 30-day Milestone Guarantee. Please read this policy carefully before making any payment.
IMPORTANT: PHASE 1 DEPOSITS ARE NON-REFUNDABLE EXCEPT UNDER THE 30-DAY MILESTONE GUARANTEE
Phase 1 deposits are non-refundable except under the 30-day Milestone Guarantee. By making any deposit payment to ChaseDaddy.com, you acknowledge and agree that, outside the single exception in Section 2 (Phase 1 Milestone Guarantee), no refunds, credits, or adjustments will be issued for deposits.
Key terms: Deposits are non-refundable except under the Section 2 Milestone Guarantee, governed by Colorado state law, disputes resolved through binding arbitration in Denver, CO, and jury trial rights are waived.
1. No Refund Policy on Deposits (Subject to Section 2)
Except where Section 2 (Phase 1 Milestone Guarantee) applies, ALL DEPOSITS PAID TO CHASEDADDY.COM ARE NON-REFUNDABLE. By making a deposit payment, you expressly acknowledge and agree that: (a) the deposit amount constitutes a commitment fee covering reserved production capacity, planning, and resource allocation; (b) no portion of the deposit will be returned outside the narrow exception in Section 2, including but not limited to cancellation, change of mind, change in business circumstances, dissatisfaction with work in progress, failure to provide required materials, unresponsiveness, or any other reason; (c) this policy was clearly disclosed to you prior to payment and you voluntarily accepted these terms.
2. Phase 1 Milestone Guarantee
ChaseDaddy.com extends a written Phase 1 Milestone Guarantee on every Phase 1 deposit for done-for-you custom project packages (the $3,000 Custom Website, $5,000 Full Stack + Social, $10,000 Full Stack + Social + CRM packages, and any enterprise engagement). The guarantee operates as follows: (a) Within five (5) business days of the deposit clearing, ChaseDaddy.com will deliver to the Client a written Phase 1 Scope Document identifying the named milestones, deliverables, and target dates for the engagement; (b) The first named milestone (the "Phase 1 Milestone") will be scheduled to be delivered within thirty (30) calendar days of the Scope Document being signed by both parties; (c) If ChaseDaddy.com materially fails to deliver the Phase 1 Milestone by its target date, and the failure is not caused by Client delay, Client unresponsiveness (over 7 days), Client-requested scope changes, or force-majeure events, the Client may submit a written guarantee claim to info@chasedaddy.com within seven (7) calendar days of the missed milestone date; (d) Upon receipt of a valid guarantee claim, ChaseDaddy.com will, within fourteen (14) business days, refund the full Phase 1 deposit. The Client retains no rights to any work product produced up to that point. THIS GUARANTEE OVERRIDES THE NON-REFUNDABLE LANGUAGE IN SECTION 1 in the specific milestone-miss scenario described here. Outside of this defined scenario, deposits remain non-refundable per Section 1.
3. What the Deposit Covers
Your deposit compensates ChaseDaddy.com for: (a) securing and reserving your project slot in our limited-capacity production schedule; (b) initial project planning, strategy development, and architecture design that begins immediately upon payment; (c) allocation of dedicated development resources, designers, and strategists to your project; (d) procurement of third-party tools, licenses, and infrastructure required for your build; (e) opportunity cost of turning away other potential clients to accommodate your project. These activities commence immediately upon receipt of your deposit and represent real, non-recoverable costs to ChaseDaddy.com regardless of whether you subsequently choose to proceed.
4. Payment Structure
All custom projects follow a two-phase payment structure: PHASE 1 (50% of total project cost) is due before any work begins. This is the Phase 1 deposit described in this policy, non-refundable except under the 30-day Milestone Guarantee in Section 2. PHASE 2 (remaining 50% of total project cost) is due upon completion and your approval of the final deliverables. The Phase 2 payment must be made within seven (7) days of delivery notification. Failure to remit the Phase 2 payment within the specified timeframe may result in: withholding of all project deliverables, suspension of services, accrual of late fees at 1.5% per month on the outstanding balance, and pursuit of collection through all available legal remedies under Colorado law.
5. Subscription Services
Recurring subscription plans (Starter, Professional, Agency, Enterprise) are billed monthly. Subscriptions may be cancelled at any time, with cancellation taking effect at the end of the current billing period. NO PARTIAL-MONTH REFUNDS will be issued for cancelled subscriptions. You are responsible for all charges incurred during the current billing cycle regardless of when cancellation is requested. ChaseDaddy.com does not offer pro-rated refunds, credits, or adjustments for unused portions of any billing period.
5A. Hosting, Domain Registration, and Auto-Renewal Charges
Where your engagement includes web hosting, domain name registration, SSL certificates, or related infrastructure ("Hosting Services"), the following refund terms apply in addition to Section 5, and are intended to comply with the Colorado Consumer Protection Act's automatic renewal provisions, C.R.S. § 6-1-732: (a) domain registration fees, once submitted to the applicable third-party registrar, are non-refundable, consistent with ICANN policy and the registrar's own terms; ChaseDaddy.com cannot refund fees it has already remitted to a registrar or hosting provider on your behalf; (b) hosting fees already incurred for the current billing period are non-refundable; (c) if you do not cancel an auto-renewing Hosting Services subscription before the applicable renewal date using the one-step cancellation method described in Section 5A of the Terms of Service, the renewal charge will process and is non-refundable, except that if the renewal reminder notice required by C.R.S. § 6-1-732 was not sent as required, you may request a refund of that specific renewal charge within thirty (30) days of the charge by contacting info@chasedaddy.com; (d) no refund will be issued for charges already incurred prior to suspension or expiration of Hosting Services resulting from your non-payment, and you remain liable for any then-outstanding balance and any registrar redemption or restoration fees described in Section 5A of the Terms of Service.
6. Chargebacks and Payment Disputes
By making a payment to ChaseDaddy.com, you agree NOT to initiate a chargeback, payment reversal, or dispute with your payment provider for any deposit or service payment made under these terms. If you initiate a chargeback or payment dispute in violation of this agreement, you agree that: (a) ChaseDaddy.com may immediately suspend all services and withhold all deliverables; (b) you will be liable for all costs incurred by ChaseDaddy.com in responding to the dispute, including but not limited to administrative fees, legal fees, and collection costs; (c) ChaseDaddy.com reserves the right to pursue the full amount owed plus damages through binding arbitration or litigation in Denver, Colorado; (d) a fraudulent chargeback may be reported to relevant authorities and credit agencies.
7. Project Cancellation by Client
If you choose to cancel your project after the deposit has been paid: (a) the deposit is forfeited in full and is non-refundable; (b) any work product created up to the point of cancellation remains the property of ChaseDaddy.com until the full project balance is paid; (c) no partial deliverables, source code, designs, or work-in-progress files will be released; (d) ChaseDaddy.com is under no obligation to continue any work or provide any deliverables. Project cancellation must be submitted in writing to info@chasedaddy.com. Verbal cancellations are not recognized.
8. Project Cancellation by ChaseDaddy.com
ChaseDaddy.com reserves the right to cancel a project at any time if: (a) the Client violates these terms or the Terms of Service; (b) the Client is unresponsive for 30 or more consecutive days after deposit payment; (c) the Client engages in abusive, threatening, or unprofessional conduct toward ChaseDaddy.com staff; (d) the Client provides fraudulent information or payment. In the event ChaseDaddy.com cancels a project for any of the above reasons, the deposit remains non-refundable. If ChaseDaddy.com cancels a project due solely to circumstances within our control and before delivering any work product, a partial refund of the deposit may be issued at our sole and absolute discretion. This is not guaranteed and should not be expected.
9. Client Abandonment
A project is considered abandoned if the Client fails to respond to communications, provide required materials, or approve deliverables for a period of thirty (30) consecutive days. Upon abandonment: (a) the deposit is non-refundable; (b) ChaseDaddy.com is released from all obligations to complete or deliver the project; (c) any work completed becomes the property of ChaseDaddy.com; (d) ChaseDaddy.com may reassign resources previously dedicated to your project. Resumption of an abandoned project will require a new deposit and may be subject to revised pricing and timelines.
10. Deliverable Disputes
If you believe the final deliverables do not match the agreed-upon project scope document, you must submit a detailed written dispute to info@chasedaddy.com within fourteen (14) calendar days of delivery notification. The dispute must specifically identify how the deliverables fail to meet the documented specifications. Disputes are NOT valid for: (a) subjective preferences not documented in the scope; (b) dissatisfaction with design choices you previously approved; (c) scope changes requested after project completion; (d) delays caused by your failure to provide materials or feedback; (e) general dissatisfaction or buyer remorse. Even in the event of a valid deliverable dispute, only the Phase 2 (final) payment may be subject to adjustment. EXCEPT AS PROVIDED IN SECTION 2 (PHASE 1 MILESTONE GUARANTEE), THE DEPOSIT REMAINS NON-REFUNDABLE.
11. Limitation on Remedies
EXCEPT AS PROVIDED IN SECTION 2 (PHASE 1 MILESTONE GUARANTEE), IN NO EVENT SHALL CHASEDADDY.COM BE OBLIGATED TO REFUND THE DEPOSIT PAYMENT UNDER ANY THEORY OF LAW OR EQUITY, INCLUDING BUT NOT LIMITED TO BREACH OF CONTRACT, NEGLIGENCE, FRAUD, MISREPRESENTATION, UNJUST ENRICHMENT, OR ANY OTHER LEGAL OR EQUITABLE THEORY. Except as provided in Section 2, your sole and exclusive remedy for any claim arising out of or relating to the deposit payment shall be limited to the adjustment of the Phase 2 (final) payment amount, and only where ChaseDaddy.com has materially failed to deliver the agreed-upon scope. The maximum aggregate liability of ChaseDaddy.com for all claims shall not exceed the total amount paid by you for the specific project giving rise to the claim.
12. Waiver of Rights
Except as provided in Section 2 (Phase 1 Milestone Guarantee), by making a deposit payment you expressly waive any right to: (a) seek a refund of the deposit through any means, including but not limited to direct request, chargeback, arbitration, litigation, or complaint to consumer protection agencies; (b) claim that this refund policy was not adequately disclosed or that you did not understand its terms; (c) assert that the deposit was a conditional payment subject to performance. You acknowledge that the deposit is non-refundable except under the 30-day Milestone Guarantee, and that your payment is made with full knowledge and acceptance of this policy.
13. Electronic Acknowledgment
By checking the deposit acknowledgment checkbox during the checkout process (confirming the deposit is non-refundable except under the 30-day Milestone Guarantee), or by making a deposit payment through any payment method, you are providing your express electronic consent and acknowledgment that: (a) you have read this Refund Policy in its entirety; (b) you understand that the deposit is non-refundable except under the 30-day Milestone Guarantee in Section 2; (c) you voluntarily agree to be bound by all terms in this policy; (d) this electronic acknowledgment has the same legal force and effect as a handwritten signature under Colorado law (Colorado Uniform Electronic Transactions Act, C.R.S. 24-71.3-101 et seq.).
14. Governing Law and Jurisdiction
This Refund Policy shall be governed by and construed in accordance with the laws of the State of Colorado, United States, without regard to conflict of law provisions. Any dispute arising from or relating to this policy shall be resolved through binding arbitration in Denver, Colorado, in accordance with the rules of the American Arbitration Association. THE PARTIES EXPRESSLY WAIVE ANY RIGHT TO A JURY TRIAL. Each party shall bear their own costs and attorney fees, except that the prevailing party in any arbitration or litigation shall be entitled to recover reasonable attorney fees and costs from the non-prevailing party. The federal and state courts located in Denver, Colorado shall have exclusive jurisdiction over any dispute not subject to arbitration.
15. Severability
If any provision of this Refund Policy is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such finding shall not affect the validity of the remaining provisions. The parties agree that any invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the original intent. The deposit provision in Section 1 (non-refundable except under the Section 2 Milestone Guarantee) is a material and essential term of the agreement between the parties, and the parties agree to negotiate in good faith to replace any invalidated provision with a valid provision that most closely reflects the original economic intent.
16. Amendments
ChaseDaddy.com reserves the right to modify this Refund Policy at any time. Changes will be effective upon posting to the website. Your continued use of our services or making additional payments after any modification constitutes acceptance of the revised policy. Active projects will be governed by the Refund Policy in effect at the time the deposit was paid.
17. Contact Information
For questions about this Refund Policy, billing disputes, or payment-related inquiries, contact us at: info@chasedaddy.com. Phone: Denver HQ +1 (720) 850-3335 | Las Vegas Office +1 (702) 420-5300. Mailing address: ChaseDaddy.com (CDMSI), Denver, Colorado.
Questions About Our Refund Policy?
We are happy to clarify any terms before you make a payment. Our legal team is available to address your concerns.