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Social Monitoring
Track brand mentions, engagement, and sentiment across all social platforms. Respond to conversations in real-time and protect your reputation.
100k+
Mentions Tracked Daily
80%
Faster Response Time
95%
Sentiment Accuracy
Never Miss a Mention
Social Monitoring tracks every mention of your brand across Twitter, LinkedIn, Facebook, Instagram, TikTok, Reddit, and review sites. See who's talking about you, what they're saying, and how they feel. Real-time alerts notify your team when important conversations happen. Respond quickly to praise, questions, and criticism before conversations move on.
Sentiment analysis reveals how people feel about your brand. AI classifies mentions as positive, negative, or neutral with 95% accuracy. Aggregate sentiment shows brand health trends over time. Negative sentiment spikes trigger alerts so you can address issues before they escalate. Positive mentions identify brand advocates and opportunities for engagement.
Unified inbox centralizes social conversations. Mentions, comments, direct messages, and reviews from all platforms appear in one stream. Assign conversations to team members, add internal notes, and track resolution. No more logging into eight different platforms to respond to customers. Manage everything from one dashboard.
Competitor tracking shows what's working for others in your industry. Monitor competitor mentions, sentiment, and engagement. See which content resonates with their audience. Identify gaps in their strategy. Benchmark your performance against competitors to understand relative brand strength.
Crisis detection identifies potential PR problems early. Unusual spikes in negative mentions trigger alerts. Track how issues spread across platforms and evolve over time. Response templates let teams address crises consistently. Historical data shows how previous issues were handled and resolved.
Why do brands choose ChaseDaddy.com for social monitoring?
Real-Time Alerts
Get notified instantly when your brand is mentioned. Respond 80% faster than competitors.
Unified Inbox
All social conversations in one place. Mentions, comments, DMs, and reviews from every platform.
95% Sentiment Accuracy
AI analyzes tone and context to classify sentiment accurately. Know how people really feel.
Competitor Intelligence
Track competitor mentions and sentiment. Benchmark performance and identify opportunities.
Common Use Cases
Brand Reputation
Monitor sentiment and respond to conversations. Protect and improve brand reputation proactively.
Customer Service
Respond to questions and complaints on social media. Turn critics into advocates with quick resolution.
Crisis Management
Detect issues early with negative sentiment alerts. Coordinate response across teams before crisis escalates.
Competitive Analysis
Track competitor mentions and sentiment. Identify weaknesses in their strategy and opportunities for you.
What does a social monitoring build include?
Multi-platform monitoring
Real-time mention alerts
Sentiment analysis
Unified inbox
Team assignment
Response templates
Competitor tracking
Crisis detection
Historical trends
Influencer identification
Analytics and reporting
Review site monitoring
What do brands ask before setting up social monitoring?
How much does social media monitoring cost?
Social monitoring is included in the $5,000 Full Stack + Social package and the $10,000 package with a custom CRM. Setting up monitoring and alerts for an existing social presence starts at $3,000. Daily monitoring, response drafting, and weekly reporting are covered by a flat monthly retainer between $1,500 and $6,000.
What do you monitor beyond mentions of my brand?
Your competitors, your service keywords in your city, review sites, local community groups where customers ask for recommendations, and comments on your own posts and ads. The goal is to catch sales opportunities and complaints wherever they appear, not just when someone tags your account.
How quickly will I know about a negative comment?
Within minutes. Alerts route by urgency: a complaint or a lead pings your phone immediately, while routine mentions go into a daily digest. Under the retainer our team drafts responses so you approve rather than write, and public issues are moved to private channels before they escalate.
How long does it take to set up monitoring?
Monitoring is live within two weeks and fully tuned within the 4 to 6 week build. Weeks one and two connect accounts and define keywords and alert rules, weeks three and four reduce noise and connect leads to your CRM, and the final stretch produces your first trend report.
Do I own the monitoring data and accounts?
Yes. Social accounts and monitoring tools are registered to your business, and the configuration and reports transfer to you once the build is paid in full. The 30-day Milestone Guarantee covers the build phase, and mention history exports in standard formats whenever you need it.
Start Monitoring Your Brand Today
Track mentions, respond 80% faster, and protect your reputation.